Customer Protection Against Fraud

The fight against telephone fraud is more relevant than ever. The Company places strong emphasis on the implementation of advanced tools and methods to detect and contain fraudulent activities and is continuously exploring new ways to strengthen its efforts.

In 2024, a new Fraud Management System was launched. This system enhances the algorithms and speed for detecting suspicious fraudulent operations, helping prevent potential losses. By leveraging synergies with other tools and systems, it significantly improves the overall effectiveness of anti-fraud efforts.

To combat social engineering (fraudulent calls), the Company is taking proactive measures across multiple fronts – legislative, informational, and technological. It is also collaborating with various government agencies and organizations to build faster and more coordinated response mechanisms.

The Company has successfully integrated with the centralized data exchange system for suspicious payment transactions (Anti-Fraud Center) operated by the National Payment Corporation of the National Bank of the Republic of Kazakhstan. This integration supports the real-time exchange of critical information and sets the stage for further development in this area.

Additionally, a Memorandum of Cooperation was signed between the Prosecutor’s Office, Kazakhtelecom JSC, and Kcell JSC to foster good-faith collaboration and information sharing in order to prevent, detect, and suppress unlawful acts, including fraud involving deceptive phone calls by third parties.

The Company’s anti-fraud initiatives have been formally recognized through letters of appreciation from the Almaty Prosecutor’s Office, the Ministry of Internal Affairs, and the Committee for National Security of the Republic of Kazakhstan.