Occupational safety and health

At Kcell, occupational health and safety are top priorities. The Company takes a systematic approach to creating a safe working environment and ensuring the safety of all operational processes. Our key goals include preventing workplace accidents, minimizing risks, and maintaining safe working conditions for all employees.

Kcell has obtained and successfully implemented the international standard ISO 45001:2018 (Occupational Health and Safety Management System). This certification confirms that our occupational health and safety practices meet international requirements. To ensure effective implementation and maintenance of the ISO 45001:2018 management system, our Occupational Health and Civil Protection team underwent specialized training on the standard, including risk-based internal auditing of management systems.

In 2024, our efforts were primarily focused on employee training, provision of personal protective equipment, promoting a culture of safety, and strengthening our readiness to respond to emergencies.

As part of the company’s occupational health and safety initiatives, the following employee and management training programs were conducted:

• Occupational health and safety – 279 employees
• Electrical safety – 325 employees
• Industrial rope access – 362 employees
• Industrial safety – 234 employees
• First aid – 392 employees
• Fire safety minimum – 321 employees
• Road traffic regulations – 38 employees.

These programs not only enhanced employees’ overall awareness but also helped reduce operational risks in daily activities.

The company also increased its procurement of personal protective equipment (PPE), ensuring employees are supplied with high-quality PPE in a timely and comprehensive manner to support safe working conditions.

To minimize the impact of emergencies and other incidents, emergency response drills and training sessions were held quarterly. Civil protection units were established and trained, boosting the preparedness of departments to respond effectively to emergency situations.

Particular attention is given to ensuring fire safety at office premises and key infrastructure facilities. The following fire safety measures have been implemented across the Company’s sites:

• 90 rooms are equipped with automatic gas-based fire suppression systems;
• 2 facilities are fitted with water-based suppression systems, smoke extraction, and air overpressure systems;
• 38 sites have automatic fire alarm systems;
• 67 mobile base stations are equipped with gas-based fire suppression systems;
• 64 diesel generator units have automatic fire alarm systems;
• All buildings and premises are equipped with primary fire extinguishing equipment.

The registration and investigation of work-related accidents are carried out in accordance with the Labour Code of the Republic of Kazakhstan and the Company’s internal regulations.

The Company has implemented a “Health and Safety Card” program aimed at eliminating and/or controlling risks to employee health and life, preventing environmental damage, and protecting Company property. This initiative plays a significant role in fostering employee engagement in occupational safety. At the end of 2024, a digital version of the Health and Safety Card was developed, significantly improving both ease of completion and accessibility.