Geographic reach

By the end of the reporting period, the Company’s 3G network covered areas home to 92.12 % of Kazakhstan’s population, while 75.97 % had access to its LTE network, and 45.78 % were already covered by its 5G network.

As of the end of 2024, Kcell services were available in every region of Kazakhstan. The Company operated 34 branded retail stores and customer service centers throughout the country. These locations offer Kcell and activ SIM cards, as well as a wide selection of smartphones, laptops, tablets, and other smart devices – all available on attractive terms.

In addition to its own stores, Kcell maintains a broad retail presence through a network of approximately 2,600 partner outlets, including:

• 111 Activ Dealer Stores – official dealers that provide the full range of services, including device sales and contract phone offerings on behalf of Kcell JSC;
• 9 Exclusive Retail Stores – partner locations that offer Kcell’s full product lineup and sell all activ/Kcell starter kits and related products;
• 47 Electronics Stores – retail partners selling starter kits;
• 2,523 Non-exclusive Sales Points – outlets offering Kcell/activ starter kits, select products, and basic Kcell services.